Common questions...
Q. What can I store in my unit?
A. If it fits, you can store it. From business documents to furniture, appliances, sports gear and even cars.
Q. Is there anything I can’t store?
A. For health and safety reasons we do not allow fresh food, chemicals, flammable substances, explosives, firearms or illegal items.
Q. How much does it cost?
A. Our self storage units are very affordable. The cost depends on the size of the unit and the location. To find out more please contact your nearest Guardian Self Storage branch.
Q. How do I book a unit?
A. If you know what size unit you are looking for you can reserve a unit today over the phone or by visiting a Guardian Self Storage facility.
Q. How soon can I move in?
A. Today, if we have a unit available.
Q. Can you help me move in?
A. We are not a removal company, however we can provide you with a free trailer or truck hire. Alternatively, we have a list of reliable removal companies we can recommend. We also sell a large range of boxes and packaging materials.
Q. How long do I have to stay?
A. The minimum rental period is one month.
Q. Is there a limit on how long I can store my goods?
A. No. Your storage agreement will extend automatically each month until you choose to terminate it.
Q. When can I access my storage unit?
A. You can visit your unit as often as you like during operating hours. Please contact the site you require 24-hour access, as this can be arranged for you.
Q. Can anyone else access my unit?
A. No. You are the only one who has a key to your unit.
Q. How secure are the units?
A. Very. Security measures vary from site to site and include cameras, electric fences, on-site managers, patrols, and monitored gates. Please contact your chosen facility for more details.
Q. Is insurance included?
A. The contents of your storage unit are not automatically insured by Guardian Self Storage. If you already have household contents insurance your goods should still be covered.
Q. When do I have to pay?
A. Payments are a month in advance. The first payment must be made on or before the day you move in.
Q. How do I pay?
A. You can pay by credit card, EFTPOS, automatic payment, bank deposit/direct deposit, cash or cheque. For long-term storage we recommend setting up an automatic payment to ensure you don’t miss a payment.
Q. What happens if I miss a payment?
A. You will be charged penalty fees and we will over-lock your unit until you are completely up to date with your payments. We reserve the right to sell your goods by public auction to recover any monies owing, following which any monies still outstanding will be passed on to a credit control company.
Q. Will I receive invoices?
A. We do not normally provide invoices as your storage agreement is an ongoing tax invoice, however we are happy to email or post you a monthly invoice if required.
Q. What paperwork is involved?
A. You must sign our storage agreement when you move in. This is a legally binding document, outlining the terms and conditions of your occupancy.
Q. What happens when I no longer need my unit?
A. We require at least seven days notice and written confirmation that you are terminating your agreement. Any unused rent will be refunded directly into your bank account.