The SSAA is the industry body representing over 1100 Self Storage facilities throughout Australia and New Zealand, as well as a growing number in Asia and the Middle East. Each year, the SSAA receives scores of nominations for both the Facility of the Year Award and Regional Facility of the Year Award, which are then shortlisted by the judging panel.
Finalists are chosen based on their performance and improvements in the areas of new innovations, financial performance, unique approaches to marketing or promotions, a positive team culture and a commitment to customer service.
Guardian CEO Euan Armstrong says “We are abolutely thrilled to see Guardian Hamilton recognised as one of the best facilities across all of Australasia. Our Hamliton teams work really hard to make Guardian the clear choice for customers. And we’re certainly not going to rest on our laurels now - this award’s only inspired us further. Bring on 2013!”
Joining the Hamilton business in the running for Facility of the Year were two other finalists and sister branch Guardian Manukau. Guardian Manukau was announced the winner of the supreme award. And joining them at the podium were Guardian Tauranga, who won the Regional Facility of the Year Award.
Guardian Self Storage were the only company from New Zealand to make the finals of the two awards, and are the first company in the ceremony’s history to have scooped both top honours.
Guardian provides self storage units along with relocation trailers, trucks and vans for rent across the upper North Island, with a total of five branches in Auckland, Tauranga and Hamilton. In the past 18 months, the company has invested significantly in improving the customer experience from end to end - including modernising their fleet of rental vehicles and trailers, bringing on more staff, creating a free truck hire package and more.